1/4/2025 7:19:14 PM	CHW 151 Course Outline as of Summer 2005	Changed Course
CATALOG INFORMATION
Discipline and Nbr:  CHW 151	Title:  OUTREACH TECH/STRATEGIES
Full Title:  Outreach Techniques & Strategies
Last Reviewed:2/26/2018

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	3.00	Lecture Scheduled	3.00		17.5 max.	Lecture Scheduled	52.50
Minimum	3.00	Lab Scheduled	0		17.5 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	3.00			Contact Total	52.50
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  105.00

Total Student Learning Hours: 157.50

Title 5 Category:  AA Degree Applicable
Grading:  Grade Only
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly:  CHW 51

Catalog Description:

This course will provide techniques for community health outreach workers to provide services to medically underserved people in their Sonoma County communities and health care agencies. Focus will include improving communications, solving problems and managing conflicts, identifying community health concerns, practicing outreach strategies for diverse communities, exchanging and reporting health information, and helping people find needed health services.

Prerequisites/Corequisites:
Concurrent Enrollment in CHW 151L ( or CHW 51L or CHW 52AL)

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100.

Limits on Enrollment:

Schedule of Classes Information
Description:

This course will provide techniques for community health outreach workers to help connect medically underserved people in Sonoma County communities with appropriate health services.

(Grade Only)
Prerequisites:Concurrent Enrollment in CHW 151L ( or CHW 51L or CHW 52AL)
Recommended:Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Both Certificate and Major Applicable

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of this course, students will be able to:

1.  Compare and contrast international and US examples of primary health

   care.

2.  Examine effective and ineffective listening techniques.

3.  Determine and demonstrate at least five effective interpersonal

   communication techniques and five effective multicultural

   communication techniques in home-visiting and health clinic

   scenarios.

4.  Separate the scope of practice of Community Health Worker (CHWs) from

   that of other members of the health care team.

5.  Demonstrate a variety of critical thinking scenarios to manage

   community health conflicts.

6.  Explain and demonstrate at least five steps in problem solving and

   decision making used in community health work.

7.  Compare and contrast ways to appropriately exchange information with

   clients, co-workers, supervisors, and family.

8.  Identify how adult learning and motivation theories for health

   behavior change apply to community health work.

9.  Evaluate the effectiveness of one-to-one health counseling.

10. List at least three ways to implement group education.

11. Compare and contrast international and US examples of health outreach.

12. State at least four effective outreach strategies for diverse

   communities.

13. List at least four appropriate ways to collect and record health

   information.

14. Identify and apply techniques for assessing individual and community

   needs.

15. Describe ways to evaluate a variety of health care situations.

16. Demonstrate a variety of techniques for effective team case

   discussions.

17. Organize a listing of a variety of resources to meet community health

   needs in Sonoma County - maintaining currency and effective follow-up.

Topics and Scope

I.    Introduction: Compare and contrast health, primary health care, and

     CHW roles in the US and in developing countries

II.   Communication Techniques and Strategies

     A.  Verbal and nonverbal styles and techniques

     B.  Practicing active listening

     C.  Identifying communication barriers

     D.  Communicating with individuals from other cultures

III.  Professional and Personal Guidelines for CHWs

     A.  Defining scope of practice

     B.  Identifying and dealing with challenging situations.

IV.   Conflict Management

     A.  Techniques for conflict management

     B.  Practicing conflict management

V.    Problem Solving and Decision Making

     A.  Negotiating techniques

     B.  Developing practical techniques to use in the workplace and

         in the community

VI.   Interviewing Techniques

     A.  Assessing clients

     B.  Maintaining confidentiality

     C.  Practicing intake and interviewing techniques

VII.  Health Education and Counseling

     A.  Theory and techniques for motivating health behavior changes in

         individuals and groups

     B.  Using individual health promotion and education techniques

VIII. Group Health Education

     A.  Speaking in public

     B.  Practicing techniques to get and keep group interest

IX.   Community Outreach

     A.  Comparing international and US examples of health outreach

         methods

     B.  Planning and using effective outreach strategies in diverse

         communities

     C.  Making home visits

X.    Information Collection and Recording

     A.  Identifying important information

     B.  Assessing individual, family, and community needs

     C.  Making reports, case notes, and other documents

XI.   Case Management

     A.  Setting the plan and longer range goals

     B.  Communicating with health care team members

     C.  Following up with clients and health team

XII.  Information and Referrals

     A.  Gathering and giving referrals

     B.  Evaluating client entitlements and eligibility

     C.  Providing advocacy

     D.  Following up and evaluating referrals

XIII. Health Topic Sessions

      At various times during the semester, community experts will

      discuss community health issues and provide related health

      resources.

Assignments:

Students will use their work or externship sites for the following

assignments:

1.  Interview a CHW at your closest community health clinic and find out

   what primary health care is offered there. Write a one-page paper

   comparing clinic's care with the US and developing countries'

   common primary care.

2.  Use three listening techniques at your work site and write about how

   you used them. Also, describe three ineffective listening

   habits you observed (1-2 pages).

3.  Complete the CHW job description for someone at work site and write a

   one- to two-page paper comparing the job the standard scope of

   practice for CHW's.

4.  Write a one- to two-page paper describing a workplace conflict.

5.  Role-play scenarios or problem-solve situations dealing with

   challenging CHW boundary issues, communication techniques, conflict

   management techniques, interviewing and intake techniques, etc.

6.  Complete a community assessment (as a team) including:

   1) windshield tour

   2) community demographics

   3) interview with a community professional

   4) interview with a community leader

   5) complete research for additional demographic information.

   Each student on the team will write a 4-6 page portion of the

   assignment. Compile and submit.

7.  Visit five community health agencies, health departments, or health

   clinics, completing information sheets and bringing relevant brochures

   to add to the referral file.

8.  Assignments related to the health topic sessions will be given

   following each session. Assignments will involve role-playing,

   critical thinking, and problem solving scenarios related to

   that day's health topic.  May include work site applications.

9.  Quizzes (5-7); final exam.

10. Reading, 5-10 pages per week.

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 30 - 50%
Written homework, See assignments 1, 2, 3, 4, 6, 7.
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 10 - 15%
Critical thinking and problem solving scenarios.
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 10 - 15%
Class performances, Role playing; completion of objectives.
Exams: All forms of formal testing, other than skill performance exams.		Exams 15 - 30%
Multiple choice, Matching items, short essay
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 15 - 35%
Attendance, participation, instructor/supervisor evaluations.

Representative Textbooks and Materials:

Instructor prepared materials (Examples: Referral Resources,

Current  Health Topic Data).

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