|5/26/2022 11:19:57 AM||
|Discipline and Nbr:
Outreach Techniques & Strategies
|Units||Course Hours per Week|| ||Nbr of Weeks||Course Hours Total
|Maximum||3.00||Lecture Scheduled||3.00||17.5 max.||Lecture Scheduled||52.50
|Minimum||3.00||Lab Scheduled||0||17.5 min.||Lab Scheduled||0
| ||Contact DHR||0|| ||Contact DHR||0
| ||Contact Total||3.00|| ||Contact Total||52.50
| ||Non-contact DHR||0|| ||Non-contact DHR Total||0
Title 5 Category:
AA Degree Applicable
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
| ||Total Out of Class Hours: 105.00||Total Student Learning Hours: 157.50||
This course will provide techniques for community health outreach workers to provide services to medically underserved people in their Sonoma County communities and health care agencies. Focus will include improving communications, solving problems and managing conflicts, identifying community health concerns, practicing outreach strategies for diverse communities, exchanging and reporting health information, and helping people find needed health services.
Concurrent Enrollment in CHW 151L ( or CHW 51L or CHW 52AL)
Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Schedule of Classes Information
This course will provide techniques for community health outreach workers to help connect medically underserved people in Sonoma County communities with appropriate health services.
Prerequisites:Concurrent Enrollment in CHW 151L ( or CHW 51L or CHW 52AL)
Recommended:Eligibility for ENGL 100 or ESL 100.
Limits on Enrollment:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
Both Certificate and Major Applicable
Outcomes and Objectives:
Upon completion of the course, students will be able to:
|CSU GE:||Transfer Area|| ||Effective:||Inactive:
|IGETC:||Transfer Area|| ||Effective:||Inactive:
Upon completion of this course, students will be able to:
1. Compare and contrast international and US examples of primary health
2. Examine effective and ineffective listening techniques.
3. Determine and demonstrate at least five effective interpersonal
communication techniques and five effective multicultural
communication techniques in home-visiting and health clinic
4. Separate the scope of practice of Community Health Worker (CHWs) from
that of other members of the health care team.
5. Demonstrate a variety of critical thinking scenarios to manage
community health conflicts.
6. Explain and demonstrate at least five steps in problem solving and
decision making used in community health work.
7. Compare and contrast ways to appropriately exchange information with
clients, co-workers, supervisors, and family.
8. Identify how adult learning and motivation theories for health
behavior change apply to community health work.
9. Evaluate the effectiveness of one-to-one health counseling.
10. List at least three ways to implement group education.
11. Compare and contrast international and US examples of health outreach.
12. State at least four effective outreach strategies for diverse
13. List at least four appropriate ways to collect and record health
14. Identify and apply techniques for assessing individual and community
15. Describe ways to evaluate a variety of health care situations.
16. Demonstrate a variety of techniques for effective team case
17. Organize a listing of a variety of resources to meet community health
needs in Sonoma County - maintaining currency and effective follow-up.
Topics and Scope
I. Introduction: Compare and contrast health, primary health care, and
CHW roles in the US and in developing countries
II. Communication Techniques and Strategies
A. Verbal and nonverbal styles and techniques
B. Practicing active listening
C. Identifying communication barriers
D. Communicating with individuals from other cultures
III. Professional and Personal Guidelines for CHWs
A. Defining scope of practice
B. Identifying and dealing with challenging situations.
IV. Conflict Management
A. Techniques for conflict management
B. Practicing conflict management
V. Problem Solving and Decision Making
A. Negotiating techniques
B. Developing practical techniques to use in the workplace and
in the community
VI. Interviewing Techniques
A. Assessing clients
B. Maintaining confidentiality
C. Practicing intake and interviewing techniques
VII. Health Education and Counseling
A. Theory and techniques for motivating health behavior changes in
individuals and groups
B. Using individual health promotion and education techniques
VIII. Group Health Education
A. Speaking in public
B. Practicing techniques to get and keep group interest
IX. Community Outreach
A. Comparing international and US examples of health outreach
B. Planning and using effective outreach strategies in diverse
C. Making home visits
X. Information Collection and Recording
A. Identifying important information
B. Assessing individual, family, and community needs
C. Making reports, case notes, and other documents
XI. Case Management
A. Setting the plan and longer range goals
B. Communicating with health care team members
C. Following up with clients and health team
XII. Information and Referrals
A. Gathering and giving referrals
B. Evaluating client entitlements and eligibility
C. Providing advocacy
D. Following up and evaluating referrals
XIII. Health Topic Sessions
At various times during the semester, community experts will
discuss community health issues and provide related health
Students will use their work or externship sites for the following
1. Interview a CHW at your closest community health clinic and find out
what primary health care is offered there. Write a one-page paper
comparing clinic's care with the US and developing countries'
common primary care.
2. Use three listening techniques at your work site and write about how
you used them. Also, describe three ineffective listening
habits you observed (1-2 pages).
3. Complete the CHW job description for someone at work site and write a
one- to two-page paper comparing the job the standard scope of
practice for CHW's.
4. Write a one- to two-page paper describing a workplace conflict.
5. Role-play scenarios or problem-solve situations dealing with
challenging CHW boundary issues, communication techniques, conflict
management techniques, interviewing and intake techniques, etc.
6. Complete a community assessment (as a team) including:
1) windshield tour
2) community demographics
3) interview with a community professional
4) interview with a community leader
5) complete research for additional demographic information.
Each student on the team will write a 4-6 page portion of the
assignment. Compile and submit.
7. Visit five community health agencies, health departments, or health
clinics, completing information sheets and bringing relevant brochures
to add to the referral file.
8. Assignments related to the health topic sessions will be given
following each session. Assignments will involve role-playing,
critical thinking, and problem solving scenarios related to
that day's health topic. May include work site applications.
9. Quizzes (5-7); final exam.
10. Reading, 5-10 pages per week.
Methods of Evaluation/Basis of Grade.
Representative Textbooks and Materials:
|Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.||Writing
30 - 50%
|Written homework, See assignments 1, 2, 3, 4, 6, 7.||
|Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.||Problem Solving
10 - 15%
|Critical thinking and problem solving scenarios.||
|Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.||Skill Demonstrations
10 - 15%
|Class performances, Role playing; completion of objectives.||
|Exams: All forms of formal testing, other than skill performance exams.||Exams
15 - 30%
|Multiple choice, Matching items, short essay||
|Other: Includes any assessment tools that do not logically fit into the above categories.||Other Category
15 - 35%
|Attendance, participation, instructor/supervisor evaluations.||
Instructor prepared materials (Examples: Referral Resources,
Current Health Topic Data).