| 12/26/2024 9:56:41 PM |
| Changed Course |
| CATALOG INFORMATION
|
| Discipline and Nbr:
CHW 51 | Title:
OUTREACH TECHN/STRATEGY |
|
| Full Title:
Outreach Techniques and Strategies |
| Last Reviewed:2/26/2018 |
| Units | Course Hours per Week | | Nbr of Weeks | Course Hours Total |
| Maximum | 3.00 | Lecture Scheduled | 3.00 | 17.5 max. | Lecture Scheduled | 52.50 |
| Minimum | 3.00 | Lab Scheduled | 0 | 17.5 min. | Lab Scheduled | 0 |
| | Contact DHR | 0 | | Contact DHR | 0 |
| | Contact Total | 3.00 | | Contact Total | 52.50 |
| |
| | Non-contact DHR | 0 | | Non-contact DHR Total | 0 |
| | Total Out of Class Hours: 105.00 | Total Student Learning Hours: 157.50 | |
Title 5 Category:
AA Degree Applicable
Grading:
Grade Only
Repeatability:
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
Formerly:
CHW 52A
Catalog Description:
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This course will provide techniques and strategies for community health outreach workers to provide services to medically underserved people in their Sonoma County communities and health care agencies. Focus will include improving communications, solving problems and managing conflicts, identifying community health concerns, practicing outreach strategies for diverse communities, exchanging and reporting health information, and helping people find needed health services.
Prerequisites/Corequisites:
Concurrent Enrollment in CHW 151L ( or CHW 51L or CHW 52AL)
Recommended Preparation:
Eligibility for ENGL 100A or ENGL 100.
Limits on Enrollment:
Schedule of Classes Information
Description:
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This course will provide techniques and strategies for community health outreach workers to help connect medically under-served people in Sonoma County communities with appropriate health services.
(Grade Only)
Prerequisites:Concurrent Enrollment in CHW 151L ( or CHW 51L or CHW 52AL)
Recommended:Eligibility for ENGL 100A or ENGL 100.
Limits on Enrollment:
Transfer Credit:CSU;
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
| Associate Degree: | Effective: | | Inactive: | |
| Area: | | |
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| CSU GE: | Transfer Area | | Effective: | Inactive: |
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| IGETC: | Transfer Area | | Effective: | Inactive: |
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| CSU Transfer: | Transferable | Effective: | Spring 1998 | Inactive: | Summer 2005 |
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| UC Transfer: | | Effective: | | Inactive: | |
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| C-ID: |
Certificate/Major Applicable:
Certificate Applicable Course
COURSE CONTENT
Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
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By the completion of this course, the student will be able to:
1. Compare and contrast international and US examples of primary health
care.
2. Examine effective and ineffective listening techniques.
3. Determine and demonstrate 5 effective interpersonal communication
techniques and 5 effective multicultural communication techniques
in home-visiting and health clinic scenarios.
4. Separate the scope of practice of CHWs from that of other members of
the health care team.
5. Demonstrate through classroom activities, including role-play and
critical thinking scenarios, a variety of ways to manage community
health-related conflicts.
6. Explain and demonstrate 5 steps in problem solving and decision making
used in community health work.
7. Compare and contrast ways to appropriately exchange information with
clients, co-workers, supervisors, and family.
8. Identify how adult learning and motivated theories for health behavior
change apply to community health work.
9. Explain the relationship between personal health beliefs and community
health work.
10. Determine why one-to-one health counseling works.
11. Demonstrate, through classroom activities, one-to-one health
counseling.
12. List 3 ways to implement group education.
13. Describe when you would use one-to-one health counseling and when you
would use group education.
14. Compare and contrast international and US examples of health outreach.
15. State effective outreach strategies for diverse communities.
16. List four appropriate ways to collect and record health information.
17. Identify and apply techniques for assessing individual and community
needs.
18. Describe ways to effectively study health care situations.
19. Demonstrate through classroom activities, techniques for discussing
cases effectively with health team members.
20. Organize a listing of a variety of resources to meet community health
needs.
21. Identify how to find resources and keep referral information up-to-
date.
22. Evaluate appropriateness and effectiveness of community resources for
diverse communities.
Topics and Scope
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I. Introduction
A. Purpose of CHW PROGRAM
B. Course description & objectives
C. Course requirements, grading, and expectations
D. Course content & calendar
E. Compare & contrast health, primary health care, and CHW roles
In the US and in developing countries
II. Communication Techniques & Strategies
A. Verbal and nonverbal styles and techniques
B. Practicing active listening
C. Practicing messages that increase the listener's acceptance of
health information
D. Identifying communication barriers
E. Communicating with individuals from other cultures
III. Professional & Personal Guidelines for CHWs
A. Defining scope of practice
B. Identifying and dealing with challenging situations.
IV. Conflict Management
A. Techniques for conflict management
B. Practicing conflict management
V. Problem Solving & Decision Making
A. Negotiating techniques
B. Developing practical techniques to use in the workplace & in the
community
VI. Interviewing Techniques
A. Assessing clients
B. Maintaining confidentiality
C. Practicing intake & interviewing techniques
VII. Health Education and Counseling
A. Theory & techniques for motivating health behavior changes in
individuals & groups
B. Using individual health promotion & education techniques
C. Practicing one-on-one health promotion & education
VIII. Group Health Education
A. Speaking in public
B. Practicing techniques to get and keep group interest
IX. Community Outreach
A. Comparing international and US examples of health outreach
methods
B. Planning and practicing community outreach
C. Using effective outreach strategies in diverse communities
D. Making home visits
X. Information Collection and Recording
A. Identifying important information
B. Assessing individual, family, & community needs
C. Making reports, case notes, and other documents
XI. Case Management
A. Setting the plan and the pathway
B. Deciding on goals
C. Communicating with health care team members
D. Following up with clients and health team
XII. Information and Referrals
A. Gathering and giving referrals
B. Evaluating client entitlements & eligibility
C. Providing advocacy
D. Following up and evaluating referrals
XIII. Health Topic Sessions
A. At various times during the semester, 5 community experts will
lecture & provide health resources related to their topics
B. The topics will vary according to community needs. Examples
this year: conflict management, family violence resources,
resources for the aging, building a resource network,
identifying economic resources
Assignments:
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Students will use their work or externship sites for the following
Assignments:
1. Interview a CHW at your closest community health clinic and find out
what primary health care is offered there. Compare that in a one-page
paper with the US and developing countries' common primary care.
2. Use three of the listening techniques that we discussed today at your
work site, and write how you used them. Describe three ineffective
listening habits you observed this week.
3. Complete the CHW job description for someone at your work site and
complete the scope of practice module this week.
4. Write up a workplace conflict with a problem scenario. We will
role-play some solutions in class and use problem-solving steps to
manage the conflict.
5. Memorize the interviewing and intake techniques and practice on 5
people this week.
6. Pick an educational topic from the list provided, and do a 5-minute
health promotion next week in class with your community assessment
partner.
7. In groups of 3 or 4, present techniques that would get and keep group
interest on a health topic of your choice that you bring from your
work site.
In class:
1. Role-play scenarios or problem-solve situations dealing with
challenging CHW boundary issues, communication techniques, conflict
management techniques, interviewing and intake techniques, etc.
2. After the presentation on case management and referrals, the class
will divide into work groups and read the situation described:
A 15-year-old pregnant woman comes into your agency. She reports that
Her father recently discovered her pregnancy, which she had been
trying to hide by not eating. She appears very thin and has not had
any prenatal care. She reports that her boy friend, an 18-year-old,
drinks heavily and hits her "when she gets out of line." Remembering
the scope of practice of a community health worker, in small groups:
A. Carry out a needs assessment.
1. Identify one of the most important problems in this case with
the reasons for this decision.
2. List other problems and explain.
3. Describe how you would explain your agency's services (you work
in a prenatal program) and client contracts.
B. Assess the client's readiness for change.
C. Identify community referral information that could be given to
her.
D. List government entitlements and their eligibility criteria for
this young woman.
Other Assignments:
1. Complete the community assessment packet in your chosen community with
your partner(s) including 1) windshield tour, 2) community
demographics, 3) interview with a community professional, 4) interview
with a community leader, and 5) complete research for additional
demographic information. Each student should write up a portion of
the assignment.
2. Visit 5 community health agencies, health departments, or health
clinics. Complete one information sheet for each visit, picking up
brochures and asking a contact person any questions not answered by
the brochures. Check our referral resource file and update the
current information sheet if there are any changes. One is due each
week for 5 weeks.
3. Assignments related to the health topic sessions will be given to
students during the CHW 51L seminar that follows the sessions. It
will involve role-playing, critical thinking, and problem solving
scenarios related to that day's health topic. May include work site
applications.
Methods of Evaluation/Basis of Grade.
| Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing. | Writing
20 - 30% |
| Written homework | |
| Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills. | Problem Solving
20 - 40% |
| Homework problems, Quizzes, CASE MANAGEMENT STUDIES | |
| Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams. | Skill Demonstrations
10 - 15% |
| Class performances, Field work, Performance exams, COMMUNICATION, CONFLICT MANAGEMENT AND TEAMWORK | |
| Exams: All forms of formal testing, other than skill performance exams. | Exams
10 - 25% |
| Multiple choice, Matching items, short essay | |
| Other: Includes any assessment tools that do not logically fit into the above categories. | Other Category
15 - 20% |
| Attendance, participation, quick reviews of concepts | |
Representative Textbooks and Materials:
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Instructor prepared materials (Examples: Referral Resources,
Current Health Topic Data).
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