3/29/2024 4:54:45 AM |
| New Course (First Version) |
CATALOG INFORMATION
|
Discipline and Nbr:
BOT 154.10 | Title:
CONFLICT MANAGEMENT |
|
Full Title:
Conflict Management for Office Workers |
Last Reviewed:9/19/2011 |
Units | Course Hours per Week | | Nbr of Weeks | Course Hours Total |
Maximum | .50 | Lecture Scheduled | 2.00 | 4 max. | Lecture Scheduled | 8.00 |
Minimum | .50 | Lab Scheduled | 0 | 4 min. | Lab Scheduled | 0 |
| Contact DHR | 0 | | Contact DHR | 0 |
| Contact Total | 2.00 | | Contact Total | 8.00 |
|
| Non-contact DHR | 0 | | Non-contact DHR Total | 0 |
| Total Out of Class Hours: 16.00 | Total Student Learning Hours: 24.00 | |
Title 5 Category:
AA Degree Applicable
Grading:
Grade or P/NP
Repeatability:
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
Formerly:
Catalog Description:
Untitled document
This course is designed to introduce the participant to the meaning of conflict, the causes of conflict, and strategies for resolving interpersonal conflict in the office environment. Emphasis will be placed on the how to recognize conflict handling modes, how to deal with difficult people, and how to bring out the best in others. bring out the best in others.
Prerequisites/Corequisites:
Recommended Preparation:
Limits on Enrollment:
Schedule of Classes Information
Description:
Untitled document
This course is designed to introduce the participant to the meaning of conflict, the causes of conflict, and strategies for resolving interpersonal conflict. Emphasis will be placed on how to recognize conflict handling modes, how to deal with difficult people, and how to bring out the best in others.
(Grade or P/NP)
Prerequisites:
Recommended:
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
Associate Degree: | Effective: | | Inactive: | |
Area: | | |
|
CSU GE: | Transfer Area | | Effective: | Inactive: |
|
IGETC: | Transfer Area | | Effective: | Inactive: |
|
CSU Transfer: | | Effective: | | Inactive: | |
|
UC Transfer: | | Effective: | | Inactive: | |
|
C-ID: |
Certificate/Major Applicable:
Certificate Applicable Course
COURSE CONTENT
Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
Untitled document
Upon completion of this course, students will be able to:
1. Define types of conflict.
2. Recognize five conflict-handling modes.
3. Follow a model for effectively working with difficult people.
4. Use techniques to bring out the best in others.
5. Apply tools to deal with conflict.
6. Work through conflict scenarios in a group setting.
Topics and Scope
Untitled document
1. What is conflict?
2. Five conflict-handling modes.
a. Competing
b. Avoiding
c. Compromising
d. Accommodating
e. Collaborating
3. How to deal with difficult people.
4. Building better relationships.
5. How to bring out the best in others.
6. Tools to help us deal with conflict.
7. Appreciating differences.
8. Conflict resolution models.
Assignments:
Untitled document
Two or three written assignments and critiques of case studies or
scenarios.
Team role plays or projects.
Multiple choice or short answer quizzes.
Participation in class discussion.
Methods of Evaluation/Basis of Grade.
Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing. | Writing 10 - 40% |
Written homework | |
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills. | Problem Solving 10 - 25% |
Case studies | |
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams. | Skill Demonstrations 0 - 0% |
None | |
Exams: All forms of formal testing, other than skill performance exams. | Exams 20 - 50% |
Multiple choice, True/false, Matching items | |
Other: Includes any assessment tools that do not logically fit into the above categories. | Other Category 15 - 20% |
Attendance and participation | |
Representative Textbooks and Materials:
Untitled document
Instructor prepared materials.
Print PDF