The students will:
1. Prepare fire service personnel for the transition from fire
fighter to fire officer, by exposing them to skills and
responsibilities required by first level supervision.
2. Provide fire service personnel with a general understanding
of how internal and external influences impact the company
officer, and how the company officer can deal with these
3. Provide fire service personnel with a basic understanding of
supervision and management concepts, practices, and theories.
4. Provide fire service personnel with advantages, disadvantages,
and effects of various recognized styles of leadership and
provide students with individual leadership profiles.
5. Provide fire service personnel with the basic knowledge of
emotional and behavioral characteristics of an individual or
working group as they apply to the responsibility of subordinates
6. Provide fire service personnel with basic supervisorial and
managerial skills in decision making, delegating, personnel
motivation, communicating, time management, resource management,
record keeping, team building, disciplinary functions, dealing
with change and stress.
7. Provide fire service personnel with a basic understanding
of the following supervisory techniques used by supervisors in
managing personnel; conducting interviews, counseling,
controlling work activities, goal setting, conducting personnel
evaluationg, and affirmative action guidelines.
8. Provide fire service personnel with the effects,
interpretation, implementation, development of policies and
procedures; and the necessityf or accuracy, clarity and
impartiality in the development of policies and procedures.
1. Role of the Fire Officer
a. Definition of management
b. What a Fire Officer does
c. Understanding the workforce and it's values
2. Building Your Leadership Skills
a. Evolution of modern management
b. Leadership and motivation
c. Developing your management identity
3. Performance Appraisal and Employee Development
a. Setting standards
b. Training and orientation
c. Understanding subordinate's values
d. Role of authority
e. Setting objectives and MBO
f. Managing marginal performers
4. Fire Officer and the Law
5. Effective Communications
a. Communications model
b. Active listening
c. Non-verbal communication
d. Four primary communication styles
CFSTES MANUAL (STATE FIRE MARSHAL OFFICE).