Term Effective:
Fall 2013
The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.
Description:
This certificate will be inactive effective fall 2016.
The purpose of Guest Services Agent Certificate (GSA) is to educate and train students to find gainful employment as a front desk, guest service agent, and night auditor. Through classroom education and training in a simulated environment, our students will gain hands-on job experience improving the likelihood of employment and increased salary placement.
More information about the Business Administration programs can be found at the Business Administration Department website
Program Student Learning Outcomes
Upon successful completion of this certificate, the student will be able to:
- Demonstrate analytical, quantitative, and computer skills necessary to work in the hospitality field
- Apply necessary skills required for managing the complex human interactions and communications that take place in the hospitality industry
- Demonstrate the ability to effectively provide customer service to clients.
Students interested in a suggested order for taking classes in this program can view the recommended course sequence
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