|
Term Effective:
Fall 2016
The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.
Description:
This Skills Certificate provides the student with a clear pathway for being hired for wine sales and hospitality services in the winery industry in California. This industry has explicitly requested this program to help provide more qualified and skilled workers. In addition to the skills and knowledge of working in a winery tasting room, the students will gain expertise in soft skills and customer service which can provide a pathway to promotion.
Upon successful completion of this program, the student will be able to:
- Provide effective, accurate and world-class customer service in the hospitality field.
- Demonstrate the ability to effectively sell product and promote wine clubs to maximize profit.
- Educate guests about wine production, wine history and wine service.
- Exhibit a wide knowledge of restaurants, other wineries, events, tourist attractions, and overall culture of Sonoma County.
|