Term Effective: Spring 2012

The requirements for this program of study are effective beginning the semester shown above. If you began working on this program before the effective semester, you may not be affected by the changes. Consult with the program contact person or the department chair to determine your eligibility to complete the program under previous requirements.

Description:

The Computer Studies:IT Support Skills Certificate is designed to allow a student to complete a certificate program and enter the workforce as an entry level help desk technician.

The certificate capstone courses: CS 84.11 Supporting Users and Troubleshooting Microsoft Windows and CS 84.13 Supporting Users and Troubleshooting: Desktop Applications, map to the Microsoft Certified Desktop Support Technician (MCDST) Certification.

The Computer Studies: IT Support certification exposes students to skills and knowledge necessary to support end users who run Windows and the Microsoft Office applications. Of primary importance for the IT support technician is the development of "Soft Skills". These interpersonal competencies are fostered to enable the IT Support technician to successfully communicate in both written and verbal forms as well as utilize techniques in conflict management.

IT support technicians will gain valuable experience in the CS 99I Computer Studies Occupational Work Experience Intern program. This experience provides the necessary hands on training and skill development for the professional IT Support technician.

More information about Computer Studies programs can be found at the Computer Studies Department

Program Student Learning Outcomes

Upon successful completion of this certificate, the student will be able to:

1. Perform the duties of an entry level IT technician;
2. perform basic hardware and software installations, upgrades and troubleshooting procedures for the components of desktop and laptop computers;
3. evaluate basic troubleshooting techniques such as asking relevant questions, identifying possible solutions and planning implementation;
4. use correct grammar, punctuation, spelling, and vocabulary as expected in business writing, formal reports, and marketing materials; and
5. assess and recognize an audience in order to develop appropriate communications both orally and in writing that are sensitive to the audience's needs, values, and point of views.

Students interested in a suggested order for taking classes in this program, please view the recommended course sequence website.

Course Prerequisites and Advisories:

Courses in a program of study may have prerequisites or advisories; that is, courses that must or should be completed before taking that course. Please check for prerequisites or advisories by clicking on the course numbers in the Program Requirements section.

It is important that students who are completing an Associate Degree and desire to transfer to a four-year institution meet with a counselor to plan their lower division coursework. While many majors at SRJC are intended to align with lower division major preparation required by California public universities, specific lower-division major requirements vary among individual campuses. See a counselor, visit the Transfer Center, and check Guides For Transfer in Specific Majors, and ASSIST to review transfer preparation guides for specific schools and majors.

Notes:

Certificate will be awarded upon fulfillment of all course requirements with a grade 'C' or better.

CS 99I is to be taken for a minimum of 2 units.

Computer Studies: IT Support formerly called Computer Help Desk