Untitled document
At the conclusion of this course, the student should be able to:
1. Locate a customer's property by street address and evaluate its suitability for a solar PV
system.
2. Create an outline of questions to ask to evaluate a customer's needs.
3. Demonstrate the process of active listening and note taking.
4. Identify the incentives and utility savings for installing a solar system.
5. Summarize the basic equipment needs for a specific solar PV system.
6. Identify the property's electric service, including voltage, main breaker, and space availability.
Untitled document
I. Approaches to Sales and Design
A. Personable sales styles
B. Markets
C. Financing availability
D. Income levels
E. Rural and urban issues
II. Obtaining Customer Leads
A. Trade shows
B. Reputation and referrals
C. Broadcast advertising
D. Door to door
E. Flyers and door hangers
F. Local trade organizations
III. Customer Appointment Preparation
A. Interpretation of a utility bill
B. Market research and understanding
C. Utilization of internet tools for remote analysis
D. Physical equipment needed
E. Estimation of roof pitch and orientation
F. Customer's time frame to install
IV. Customer Appointment
A. Interviewing techniques
B. Active listening
C. Customer drivers
D. Determining a customer's current needs
E. Determining customer's future energy needs
F. Financing types
G. Backup systems
H. Aesthetic options
I. Solar incentives
V. Site Analysis
A. Electrical service type and ratings
B. Best electrical interconnect method
C. Identify location for array and inverter
D. Conduit run and length
E. Identify combiner box and disconnects if needed
F. Access mounting needs, roof material, attic space
G. Ground-mounted: soil type, septic system, wells, and other underground items
H. Area calculations for solar array and fire clearances
I. Shade analysis of the solar PV array
J. Customer review before leaving
K. Existing roofing assessment
VI. Designing a Solar Photovoltaic System
A. Module sizing
B. Module, voltage and inverter pairing
C. Equipment location
D. Layout optimization
E. String micro inverter sizing
F. Supply side connection
G. Mounting method and tilt angle
H. Conduit types and wire sizing
VII. Financial Benefit Analysis
A. Cash flow calculations
B. Financing options
C. Rates of return calculations
D. Non-financial benefits
E. Performance analysis of system
F. Recurring maintenance
G. Future utility cost projections
The above Topics and Scope apply to both lecture and lab course components in an integrated format.
Untitled document
Photovoltaic Systems. 3rd ed. Dunlop, James. American Technical Publishers. 2012 (classic)
Instructor prepared materials