| 4/19/2024 4:19:37 PM |
| Inactive Course |
| CATALOG INFORMATION
|
| Discipline and Nbr:
BOT 154.3 | Title:
BUSINESS ETIQUETTE |
|
| Full Title:
Business Etiquette |
| Last Reviewed:3/3/2008 |
| Units | Course Hours per Week | | Nbr of Weeks | Course Hours Total |
| Maximum | .50 | Lecture Scheduled | .50 | 17.5 max. | Lecture Scheduled | 8.75 |
| Minimum | .50 | Lab Scheduled | 0 | 2 min. | Lab Scheduled | 0 |
| | Contact DHR | 0 | | Contact DHR | 0 |
| | Contact Total | .50 | | Contact Total | 8.75 |
| |
| | Non-contact DHR | 0 | | Non-contact DHR Total | 0 |
| | Total Out of Class Hours: 17.50 | Total Student Learning Hours: 26.25 | |
Title 5 Category:
AA Degree Applicable
Grading:
Grade or P/NP
Repeatability:
00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As:
Formerly:
BOT 87.27
Catalog Description:
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A refresher course for those rules of etiquette for which you do not have clarity or you have forgotten. Learn about business dining etiquette, running a meeting, co-worker relationships, and general business courtesy.
Prerequisites/Corequisites:
Recommended Preparation:
Limits on Enrollment:
Schedule of Classes Information
Description:
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A refresher for those rules of etiquette for which you do not have clarity or you have forgotten. Learn about business dining etiquette, running a meeting, co-worker relationships, and general business courtesy.
(Grade or P/NP)
Prerequisites:
Recommended:
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP
ARTICULATION, MAJOR, and CERTIFICATION INFORMATION
| Associate Degree: | Effective: | | Inactive: | |
| Area: | | |
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| CSU GE: | Transfer Area | | Effective: | Inactive: |
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| IGETC: | Transfer Area | | Effective: | Inactive: |
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| CSU Transfer: | | Effective: | | Inactive: | |
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| UC Transfer: | | Effective: | | Inactive: | |
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| C-ID: |
Certificate/Major Applicable:
Certificate Applicable Course
COURSE CONTENT
Outcomes and Objectives:
At the conclusion of this course, the student should be able to:
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Upon completion of the course, students will be able to:
1. Describe courteous etiquette used when opening doors, getting into
cars, walking on sidewalks, and using public transportation.
2. Greet people in meetings using proper introductions, shaking hands
appropriately, and keeping conversation going in networking
situations.
3. Use the telephone with appropriate business manners by answering the
telephone and taking messages correctly.
4. Recognize and describe the appropriate work attire in different offices and design
a look that works for them.
5. Organize a meeting by sending out appropriate invitations, receiving
confirming attendance, and sending a thank you note.
6. Recognize and describe appropriate manners when dining in a restaurant in a
business situation.
Topics and Scope
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1. Getting started
a. Manners are cost effective
b. Competitive edge
c. Perception is essential
d. Opening office doors
e. Opening car doors
f. Walking on sidewalks
g. Giving up seats
2. Greeting, Meeting and Acknowledging People
a. Greeting people
b. Co-worker relationships
c. Telephone courtesy
d. The office setting
e. Business attire
f. Invitations, RSVP, and thank you
g. Meetings
3. Dining Out
a. Arriving at the restaurant
b. Being seated
c. Drinking beverages
d. Place setting
e. Ordering food
f. Cafeteria dining
g. Eating food
h. Eating exotic food
i. Disastrous things that happen
j. Serving and removing food
k. Paying the tab
l. Leaving the table
4. Wrapping It Up
a. Holidays and gift giving
b. Big events
Assignments:
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Quizzes on course information
Analyze case studies and submit solutions
Group discussion on topics
Methods of Evaluation/Basis of Grade.
| Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing. | Writing
10 - 45% |
| Written homework | |
| Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills. | Problem Solving
0 - 0% |
| None | |
| Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams. | Skill Demonstrations
30 - 50% |
| Class performances | |
| Exams: All forms of formal testing, other than skill performance exams. | Exams
10 - 30% |
| Multiple choice, True/false, Matching items | |
| Other: Includes any assessment tools that do not logically fit into the above categories. | Other Category
15 - 20% |
| Class participation | |
Representative Textbooks and Materials:
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Business Etiquette, Carole Bennett, SouthWestern Pub. Co., 2001 (classic)
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