12/21/2024 4:03:00 AM	BMG 67.3 Course Outline as of Fall 2012	Inactive Course
CATALOG INFORMATION
Discipline and Nbr:  BMG 67.3	Title:  MEDIATION BY MANAGERS
Full Title:  Mediation by Managers
Last Reviewed:4/14/2003

Units		Course Hours per Week			Nbr of Weeks	Course Hours Total
Maximum	.50	Lecture Scheduled	.50		17.5 max.	Lecture Scheduled	8.75
Minimum	.50	Lab Scheduled	0		1 min.	Lab Scheduled	0
		Contact DHR	0			Contact DHR	0
		Contact Total	.50			Contact Total	8.75
		Non-contact DHR	0			Non-contact DHR Total	0

Total Out of Class Hours:  17.50

Total Student Learning Hours: 26.25

Title 5 Category:  AA Degree Applicable
Grading:  Grade or P/NP
Repeatability:  00 - Two Repeats if Grade was D, F, NC, or NP
Also Listed As: 
Formerly: 

Catalog Description:

Mediation of disputes by a manager.  Topics include mediation versus arbitration, linking disputants' positions to an organization's goals, designing a plan, conducting the process, composing and evaluating a mediated settlement agreement.  

Prerequisites/Corequisites:

Recommended Preparation:
Eligibility for ENGL 100 or ESL 100

Limits on Enrollment:

Schedule of Classes Information
Description:

Mediation of disputes by a manager. Topics include mediation versus arbitration, linking disputants' positions to an organization's goals, designing a plan, conducting the process, composing and evaluating a mediated settlement agreement.  

(Grade or P/NP)
Prerequisites:
Recommended:Eligibility for ENGL 100 or ESL 100
Limits on Enrollment:
Transfer Credit:
Repeatability:00 - Two Repeats if Grade was D, F, NC, or NP

ARTICULATION, MAJOR, and CERTIFICATION INFORMATION

Associate Degree:		Effective:		Inactive:
Area:
CSU GE:	Transfer Area			Effective:	Inactive:
IGETC:	Transfer Area			Effective:	Inactive:
CSU Transfer:		Effective:		Inactive:
UC Transfer:		Effective:		Inactive:
C-ID:

Certificate/Major Applicable: Certificate Applicable Course

COURSE CONTENT

Outcomes and Objectives:
At the conclusion of this course, the student should be able to:

Upon completion of the course, students will be able to:

1. Evaluate the appropriateness of managerial mediation or managerial

  arbitration.

2. Identify disputants' positions, issues, and interests based on

  preliminary interviews and link them to the organization's mission.

3. Design a mediation plan and conduct a managerial mediation process.

4. Compose and evaluate a mediated settlement agreement.  

Topics and Scope

1. Alternative dispute resolution options.

    a. mediation

    b. arbitration

2. Advantages of a mediated settlement.

3. Workplace managerial arbitration contrasted with workplace managerial

  mediation.

4. Pre-mediation interviewing of disputants.

5. Disputants' positions, issues, and interests.

6. The organization's mission, values, and goals.

7. The focused problem statement.

8. The four-phase mediation plan.

9. Theories of mediation.

    a. The mediation process, the mediator's role, and ground rules.

    b. The seven mediator tasks/interventions to facilitate discussion.

    c. The points of agreement and testing for closure.

    d. Composing the settlement agreement and signing off by the manager

       and disputants.

10. Evaluating results and the follow-up meeting(s).  

Assignments:

1. In-class written assignments.

2. Homework.

3. Group activities.

4. Role-playing.

5. Workbook exercises.

6. Case studies.

7. Skill demonstrations.

8. Participation in classroom activities.

9. Examination(s).  

Methods of Evaluation/Basis of Grade.

Writing: Assessment tools that demonstrate writing skill and/or require students to select, organize and explain ideas in writing.		Writing 25 - 35%
Written homework, In-class written assignments, short essay question
Problem solving: Assessment tools, other than exams, that demonstrate competence in computational or non-computational problem solving skills.		Problem Solving 20 - 25%
Problem solving in groups, workbook exercises
Skill Demonstrations: All skill-based and physical demonstrations used for assessment purposes including skill performance exams.		Skill Demonstrations 20 - 40%
Role-playing, skill demonstrations
Exams: All forms of formal testing, other than skill performance exams.		Exams 1 - 20%
Multiple choice, True/false, Short essays
Other: Includes any assessment tools that do not logically fit into the above categories.		Other Category 10 - 30%
Participation in classroom activities

Representative Textbooks and Materials:

Instructor-prepared materials.

Dana, CONFLICT RESOLUTION, McGraw-Hill, 2001.  

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